Privacy for Appliance Repair Calls

How Call and Website Information Is Handled

When an appliance fails during a busy morning, Fairburn Appliance Repair connects your call with a local service partner in our network. Information from the conversation supports that connection and the repair request. The details below describe the number and website, including the services used to operate them.

Every connected call is recorded

Every call made to the number listed here is recorded from connection through the end of the conversation. Continuing the connected conversation means you consent to that recording. End the call if you decline recording.

Information from a repair call

When a washer stops during laundry, the call can include both contact information and appliance details. Information collected includes your phone number, call details, the audio recording and the information you say aloud. Your description may include an address, the appliance model, symptoms and the work you are asking about.

Share details relevant to the repair conversation. A description of standing water or a machine that will not start helps explain the request. You do not need to provide payment details through the website, which has no payment feature. The information you choose to say during a call becomes part of that call's content.

Information from browsing

When an oven fault leads you to an appliance page, the website uses basic analytics about visits. Those analytics help show how visitors use the pages. The site does not offer forms, customer accounts or online payments. Reading a repair page does not create an account or submit a repair request.

Analytics and hosting services receive information needed to provide their website functions. Website analytics and information spoken during a phone call are different types of records. Calling supplies conversation details that browsing alone does not supply.

Who receives information

When your call moves into discussing a visit, the appliance professional handling the request receives the call information. The call-tracking platform also receives call data and recordings as part of operating the phone connection. Analytics services handle basic website analytics, and hosting services support the website.

Information passes to these services for the functions described here. Avoid including unrelated personal information in your appliance description. A privacy question should go to the email address below rather than being added to a repair request for a technician.

How long records remain

When a repair conversation ends, the recording remains with the associated call record for as long as that call record is kept. Call data is retained for as long as needed for its purposes. There is no fixed deletion period stated here. Sending a request about your information gives a way to ask about the records related to your call.

Privacy requests and choices

When you have a question about information from a repair call or website visit, email [email protected]. Use that address for privacy questions and requests concerning your information. Describe the request clearly and provide enough detail to identify the relevant call or visit without sending unrelated sensitive information.

Depending on the law in your state, you may request access, correction or deletion of personal information. You may also ask to opt out of the sale or sharing of your personal information where your state's law provides that right. Send state privacy-rights and opt-out requests to the same email address. The response depends on the rights and requirements that apply to your request.